Who operates this website

This website is operated by Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. CNC Plasma Machines uses this website to present information about pre-owned, ex-demo and refurbished CNC plasma machines, trade-ins, used spares and machine relocation work.

For purposes of this website and the information submitted through it, personal information is handled in line with applicable South African law, including POPIA where relevant. By using the site or sending information through the online forms, you acknowledge that your information may be processed as described in this policy.

Information we collect

We collect only information reasonably required to deal with sales enquiries, stock requests, relocation enquiries, trade-in details and related website administration. The information collected depends on what you choose to send.

Name and surname
Company or workshop name
Town, province and delivery or collection location
Email address and contact number submitted through a form
Machine details, photographs and serial or model references you provide
Website usage data such as browser, device, pages viewed and IP address

If you send information about a machine for trade-in, inspection or relocation, that material may include service history, dimensions, loading access, electrical details and transport requirements. Please do not send personal information that is not necessary for the enquiry.

How we use personal information

Personal information is used for specific business purposes connected to the services presented on this website. We do not use personal information for unrelated purposes without a lawful basis.

To respond to enquiries submitted through our contact form
To assess possible purchases, trade-ins or relocation work
To prepare quotations, inspection arrangements or stock updates
To manage website performance, security and record keeping
To meet legal, accounting and administrative obligations

Where information is needed to process a request, failure to provide it may limit the ability to assist with that request. We do not sell lists of personal information to outside parties.

Sharing of information

Personal information may be shared only where reasonably necessary for the operation of the website or the handling of an enquiry. This may include website service providers, hosting providers, analytics services, technical support providers and parties involved in transport, inspection or workshop access where a machine move or site visit is being arranged.

Information may also be disclosed where required by law, where necessary to protect rights or property, or where needed for the investigation of unlawful activity, fraud or security incidents. Any sharing is limited to the information required for that purpose.

Some service providers may process data on systems located outside South Africa. Where that occurs, reasonable steps are taken to ensure an appropriate level of protection and lawful handling of the information.

Cookies, logs and website records

This website may use cookies and standard tracking tools to understand how visitors use the site and to keep basic website functions working properly. These records help with traffic analysis, session management, performance monitoring and fraud prevention.

Cookies may remember browsing preferences or basic session settings
Server logs may record IP address, browser type, date, time and pages visited
Analytics tools may show general visitor behaviour in aggregated form

You can limit cookies through your browser settings, although some parts of the website may not function as intended if certain cookies are disabled.

Retention, security and your POPIA rights

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, or for longer where required by law, record-keeping duties or the resolution of disputes. Enquiry records, machine details and related correspondence may be kept for administrative, legal and operational reasons.

Reasonable technical and organisational safeguards are applied to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No internet transmission or storage method can be guaranteed completely secure, but appropriate precautions are taken for the nature of the information processed.

Under POPIA, and subject to applicable limits and verification requirements, you may request access to personal information held about you, request correction or deletion where justified, object to certain processing, or withdraw consent where processing relies on consent. Requests relating to personal information held through this website may be sent through our contact form.

This policy may be updated from time to time to reflect legal, operational or website changes. The latest version published on this page applies to the use of this website.